Our client: 

A premium omni-channel retail brand and part of a globally renowned listed Group.

The Role:

Reporting to the CEO, the incumbent is responsible to oversee the company’s operational processes, and to ensure a superb customer experience. The Director of Operations will optimise the company’s operating capabilities, employ strategies to maximize customer satisfaction, and manage marketing initiatives.

The Director of Operations will assist in compiling the company’s budget and employ strategies to enforce and ensure budget discipline. The incumbent will take the lead to implement Operations Management Systems (OMS) and RPA to promote data driven decision making and optimise operating efficiencies. The incumbent will team up with management to implement business strategies.

To ensure success the incumbent should have analytical mind and employs a logical decision-making process. Top candidates will be exemplary leaders, have superb business acumen, and have a sound understanding of business strategies.

Main Responsibilities:

• Working together with key stakeholders to compile the budget.

• Partner with CEO to spearhead strategies and implement operating model to steer the company’s future in a positive direction.

• Optimise the company’s operating capabilities to drive financial management excellence from a top and bottom-line perspective

• Responsible for Customer Transactional and Interaction Channels to achieve optimum customer experience and financial returns.

• Partner with finance to manage cashflow and operating cost

• Partner with business teams to ensure budget discipline and achieve financial goals

• Preparing timely and accurate financial performance reports.

• Coach, groom and develop employees to excel and achieve career progression

• Assessing and implementing improved processes and new technology systems and collaborating with management regarding the implementation of these improvements.

Requirements:

• Degree in business administration or an MBA and a relevant degree (computer science, finance, analytics, engineering etc) or 10 years of related business experience with a relevant degree

• At least 5 years of experience in a related senior management role managing business operations.

• At least 5 years of experience in online retail/ ecommerce

• At least 5 years of experience in a data driven organisation or from technology space.

• Strong finance literacy or equivalent finance training

• Proven track record of outstanding business operations performance in a previous complex large enterprise.

• Proven track record of managing complex budgets successfully.

• Demonstrated experience of ethical leadership.

• Outstanding English verbal and written skills, and cross functional working experience

If you are a good team player who meets the requirements of the above position, please email a detailed resume in MS Word format with your current photo to:

yh.koh@wisenetasia.com
EA registration number: R1106756

WiseNet Asia Pte Ltd
Licence No. 11C5663

Tel: +65 6337 2231
www.wisenetasia.com

All applications will be treated in strictest confidence.

We regret that only shortlisted candidates will be notified.

WiseNet Asia is a professional Human Resource advisory firm serving the talent needs of our clients.   Established in 2011, we are headquartered in Singapore, with presence in Malaysia, Chongqing, Shanghai and Hong  Kong.  With offices situated in different parts of Asia, our team of headhunters are strategically positioned within the reach of our clients and we can offer quality assistance to international organisations looking to expand their presence in Asia.   We offer services in talent acquisition (Headhunting), talent transition, talent development and HR Outsourcing.