Our client: 

A renowned property developer listed in the Stock Exchange of Singapore, with investments and regional presence in Asia Pacific and Europe.

The Role:

This role drives the conceptualisation, development, and implementation of asset management strategies in the areas of Customer Experience and Technology.

Main Responsibilities:

• Develop strategy and key growth initiatives, and the execution of these strategies in the areas of Customer Experience and Technology.

• Develop strategies to improve customer experience through formulating policies, including a quality service management programme, and using technology as an enabler.

• Envision how different forms of technology may be used within AM and assessing whether new technologies are appropriate for the company to use.

• Ensure technologies currently in use are efficient and making changes wherever necessary.

• Strategise and be responsible for driving the overall digitalisation journey of AM, including areas of process automation, engaging customers through digital channels (e.g. social media) and data analytics.

• Drive tenant engagement activities through technology to improve tenants’ satisfaction and stickiness.

• Assist in any other strategic matters as required.

Requirements:

• Degree in Business, Digital Media, Marketing or relevant discipline from a recognized tertiary institution

• 10 to 15 years’ experience in strategic planning, especially in the areas of customer experience and technology.

• Strategic, resourceful, have sound financial grounding and strong business acumen.

• Good people management and leadership skills, strong communication and interpersonal skills, strong initiative, and great independence in working in a fast-paced environment

If you are a good team player who meets the requirements of the above position, please email a detailed resume in MS Word format with your current photo to:

yh.koh@wisenetasia.com
EA registration number: R1106756

WiseNet Asia Pte Ltd
Licence No. 11C5663

Tel: +65 6337 2231
www.wisenetasia.com

All applications will be treated in strictest confidence.

We regret that only shortlisted candidates will be notified.

WiseNet Asia is a professional Human Resource advisory firm serving the talent needs of our clients.   Established in 2011, we are headquartered in Singapore, with presence in Malaysia, Chongqing, Shanghai and Hong  Kong.  With offices situated in different parts of Asia, our team of headhunters are strategically positioned within the reach of our clients and we can offer quality assistance to international organisations looking to expand their presence in Asia.   We offer services in talent acquisition (Headhunting), talent transition, talent development and HR Outsourcing.